If you've incorrectly input your password a number of times, you'll find that your Virgin Red account will be locked. In order to unlock your account, you'll simply need to request for a password reset link to be sent to your registered email address. You can then create a new password which needs to:
- be at least 8 characters long
- contain a mix of uppercase, lowercase, numbers and at least one symbol
If you're unable to reset your password for whatever reason, contact us here. We'll help you get back onto Virgin Red in no time!