How can I get in touch? Virgin Red 01 September 2017 14:36 Updated We'd love to hear from you! Virgin Red offers customer support around the clock. Contact us here and we'll aim to get back to you within 1 working day. You can also reach out to us on Twitter and Facebook. Related articles How do I change my account details? How do I get my brand featured on Virgin Red? What is Virgin Red? What does verifying mean? Getting verified with Virgin Trains East Coast Comments 0 comments Article is closed for comments.