Knowledge Centre

Intro to Virgin Red

• What is Virgin Red?
• Which devices are compatible with Virgin Red?
• Where can I use my points?
• How do I earn points?
• How do I get my brand featured on Virgin Red?
• How can I get in touch?

My Virgin Red account

• How do I change my account details?
• How do I remove my card details from the Virgin Red app?
• I've been locked out my account
• How do I delete my account and/or unsubscribe?

Getting verified

• What does verifying mean?
• Which Virgin companies can I verify my account with?
• Getting verified with Virgin Active
• Getting verified with Virgin Atlantic
• Getting verified with Virgin Media
• Getting verified with a credit card issued by Virgin Money.

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Competitions on Virgin Red

• Red or Dead clues
• When do you announce Winners?
• What is a Reverse Auction?
• What is a VIP Vault?

Offers on Virgin Red

• I'd like to return something I purchased on Virgin Red
• My discount code won't work
• I'm having trouble booking Virgin Trains tickets
• I'm having trouble with a partner's website

Terms and Conditions

• Virgin flights + cruise Prize Draw Terms and Conditions
• Bicester Village - Double Flying Club Miles offer
• TERMS AND CONDITIONS – Red or Dead
• Papa John's Meal or Deal T&Cs
• Papa John's Supersize Sundays T&Cs
• Virgin Media ODEON ticket promotion

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