A bit gutted

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8 comments

  • Official comment
    Avatar
    Virgin Red

    Hey Helen, 

    Sorry you were disappointed with your prize. 

    We did state in the copy for the competition that the prize was a pair of Virgin Media branded sunglasses. As we didn't have an image of the glasses at the time we used a stock image on the competition tile, but we realise now this could have caused a bit of confusion so we will make sure we choose better stock imagery in the future.

    I also can't see an attachment with your comment (sorrynot sure what's happened there), but we did run a prize draw to win some Tens around the same time which may be where some of the other confusion has come from. You may have seen an email promoting the Tens prize draw, but you have won a separate competition to win the Virgin Media sunglasses. That's another thing we're going to take away from this - try to make sure we're not running similar competitions around the same time.

    I'm unsure where the 'VIP' bit has come from but if you want to send your attachment to virginredsupport@virgin.com I will take a look :)

    Thanks!
    Emily

     

  • Avatar
    Chris Kennedy

    Sorry Helen, the competition tile said Virgin Media branded sunglasses, it never mentioned Tens.

    A few people saw the unrelated Tens promotion and along with the stock photo used on the competition tile, put two and two together and got five.
    Red clarified the draw was for VM branded not Tens on Facebook and Twitter as this rumour gathered speed. They also said sorry if the stock photo unintentionally misled and they'll try to do better in future.

    Just wanted to give you a reply so you're not hanging. I think the Red team are busy today but they'll pass by at some point.

  • Avatar
    Helen Burgess

    Thank you for your reply

    looking at the attachment I think it is an understatement in saying I was misled.  

    I missed the posts .... why it was not mentioned in the VIP winning email is beyond me. What VIP would wear thsee? If it had not shown a picture of the TENS I would totally understand

    #awful

  • Avatar
    Chris Kennedy

    Can't see the attachment but if you're the one that just posted the Richard pic on facebook then I'm fairly sure that was used on the Tens Flash Friday draw (10 pairs) and not the Virgin Media Exclusive draw for the VM Branded glasses (100's of pairs) you've won.
    IIRC the VM draw used a stock photo of a couple by the sea.

  • Avatar
    Helen Burgess

    'The one' ? ..how rude ... I will say no more 😑

  • Avatar
    Chris Kennedy

    Amend to 'the person whose name I can't immediately recall....'
    Sorry if you think it's rude. I thought I was using normal language . Over to red.

  • Avatar
    Carol Mackay

    The text in tile specifically said 'TENS' sunglasses along with photo of them. Flagged up re text as soon as I realised what had happened.   Mistakes happen, disappointing yes but not the end of the world - look at Hurricane Irma etc.  We need to get over this and look to yummy future prizes 

  • Avatar
    Virgin Red

    We did also run a prize draw to win Tens so it sounds like you've entered that competition *and* the Virgin Media sunglasses one.Then you've won the Virgin Media sunglasses prize draw, but not the Tens prize draw. If you email us on virginredsupport@virgin.com though we can take a look for you and confirm.

    If not though, I will still keep my fingers crossed for you that win other prize draws with prizes you're excited about! :)

     

    Thanks!
    Emily

     

     

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