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    Nigel Leaney

    I'm having the same problem. Any clues?

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    Chris Kennedy

    You have to use the email address that's associated with your virgintrainseastcoast.com account.

    If it's a recent qualifying journey purchased, it can take up to 14 days for the accounts to sync and let you verify.
    If you' still can't get verified after a fortnight or want further help, get in touch with Red via a private channel PM/DM/Support form (Top menu by your name) and they'll help you out.

    A 'qualifying journey' is one purchased in the last 12 months, travelling on a VTEC service between VTEC  served stations.

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    Sue Rose

    I am having the same problem- I’m travelling tomorrow- is that why?

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    Chris Kennedy

    Virgin East Coast ceased operations in June 2018 and can't be verified since they no longer exist.

    Virgin Trains currently  operate the West Coast mainline. To verify you need to hold a VT account and made a qualifying purchase in the last 12 months. A qualifying purchase is a purchased journey, entirely on the VT network and onboard a VT service.
    If you think you've met these conditions, contact Virgin Red directly using the 'contact us' above (or via PM/DM on social media) with the journey details.
    If your account is new or the purchase is recent, please wait 72hrs for the systems to sync before trying again, then contacting red if required.

    Also note, Virgin Trains will cease operating the WCML on the 8th Dec so this is the last month verifying will earn points in the red app anyway.

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